We offer a 30-day return policy for products purchased from ProGear Supply. You must contact us within 30 days of receiving your order to request a return.Items must be returned unused, in their original condition and, where possible, in their original packaging. Please include your order number or proof of purchase.Eligible returns are free of charge. Contact us before returning anything so we can provide return instructions, arrange collection or issue a prepaid return label. Please do not send products back without contacting us first.Once we receive and inspect the returned item, we will notify you. Approved refunds will be returned to the original payment method. Please allow several working days for your bank or card provider to process the payment.Faulty, damaged or incorrectly supplied products may be returned for a refund, repair or replacement in accordance with your statutory rights.Some items cannot be returned unless faulty, including personalised or made-to-order products, products that have been modified, and sealed items that are not suitable for return after opening for health or safety reasons.This policy applies to purchased products only. Separate terms apply to equipment and tool hire.To request a return, contact:ProGear Supply, operated by Sugar Trades Ltd
Email: frank@progearsupply.co.uk
Telephone: 07508 908247This policy does not affect your statutory rights.